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Productivity and profitability go hand in hand which is why measurement of productivity has always been a critical element for call center owners around the world. There are several parameters that contribute towards the productivity of a call center on a whole which we are going to discuss in this blog. But before we do […]
Are you planning to switch to another cloud call center solution or finding one for the very first time? No matter which case is yours, it is highly important that you choose the best solution as it will have a significant impact on the growth and performance of your call center. Once you start your […]
Cloud has already become a mainstay in the business landscape and we can see its growing impact in business communication as well. According to Nemertes Research, “42% of companies say they have increased cloud adoption as of 2021.” More specifically, it has been found that 91% of companies use public cloud solutions and 72% use […]
Should you get a cloud business phone system? Or stick to the conventional telephone setup that your company is already juggling to manage? In this age when technology is developing faster than ever before, a robust cloud telephone system is vital for a business. It is interesting to know that 74% of companies say that […]
Traditionally, contact centers mean a business unit that handles and manages inbound and outbound customer calls. Such contact centers comprise wired telephone lines with on-premise PBXs which nowadays are a thing of the past. Today’s contact centers use software as their primary tool that works entirely over high speed internet cloud and thus are called […]