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Call Recording

How is Business Call Recording Useful in Phone Systems?

While each and every business interaction is important, the ones that happen between a business’s support team and its customers over the call are highly critical. Stats reveal that 92% of customer interactions occur over the phone. Interestingly, 30-50% of sales go to the vendor that responds first. Such facts clearly reveal that live phone […]

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10 Reasons Why You Should Record Your Business Calls

10 Reasons Why You Should Record Your Business Calls

The business landscape is never the same. With new trends and technologies emerging in the market every day, it becomes a necessity to adapt to state-of-the-art business practices in order to survive. But often businesses underestimate various practices that could make great differences. One such practice is recording business calls. Customer service is the foundation […]

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