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While each and every business interaction is important, the ones that happen between a business’s support team and its customers over the call are highly critical. Stats reveal that 92% of customer interactions occur over the phone. Interestingly, 30-50% of sales go to the vendor that responds first. Such facts clearly reveal that live phone […]
The business landscape is never the same. With new trends and technologies emerging in the market every day, it becomes a necessity to adapt to state-of-the-art business practices in order to survive. But often businesses underestimate various practices that could make great differences. One such practice is recording business calls. Customer service is the foundation […]