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Contact Center as a Service (CCaaS): Complete Guide

Today, customer service is one of the most imperative considerations for any business. No matter which business you deal in, you will not be able to engage your audience if you don’t offer valuable experiences to your customers. This is where the role of contact center comes into the picture. A contact center is often […]

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Inbound vs Outbound Call Center

Inbound vs Outbound Call Center Solution : Key Difference

In the era of chatbots and emails, it is easy to think that customers rarely prefer calling a business. However, the opposite is true. Phone calls are still the most preferred tool used by customers trying to approach or connect with a business. A study by CFI Group has shown that more than 76% of […]

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