Privacy Policy

We at KloudTalk respect your desire to protect your personal information. We deeply care about your privacy, and your online safety is a significant part of our essential mission. It is of utmost importance that you read this Privacy Policy thoroughly. The policy states how we obtain, gather and use your information. The policy may be amended as and when required. Each time you use the service, you acknowledge, agree and affirm to our usage and disclosure of the information.

Collection of Data

We at KloudTalk care about protecting your personal information and keeping it safe. We only ask for your personal information when you register for a product, request a service, place an order or engage in some activities on our website. We require your information just to understand your needs and provide you with a better service.

You will be asked for your personal information in the following cases:

  • If you purchase a package then also you will be asked to provide us with your personal information to make the transaction process easy.
  • If you take a Free Trial of product
  • If you call us or chat with us to clear your queries then the support team will ask you to provide certain details such as name, phone number, etc. to make it convenient and solve your problem at the earliest.

However, it will be your personal decision whether you want to share your personal information with us or not.

But do note that if you do not provide us with your complete details then you may not be able to complete the registration process. This copy of the names and phone numbers in the address book is stored on a live database which does not have a backup. If the customer deletes the address book from our servers, it will be deleted at once and on a permanent basis.

Information We Collect

KloudTalk must receive or gather some information that will help in operating, providing, enhancing, understanding, customizing, supporting, and marketing our services, including when you install, access, or use the application.

The type of information we attain and gather depends on what way you use our services. In order to provide our services, we will need certain information from you.

For example: In order to create an account and use KloudTalk Services, you must provide your mobile number.

There are some optional features, which you can use after providing some additional information. Before collecting the information, we will notify you as appropriate. However, if you do not agree to provide the information, you cannot use that service.

You can easily manage the permission accessing the settings option in your Android or iOS devices.

Information You Provide

Your Account Information

If you want to create a KloudTalk account, you must provide your mobile number and email id. If you do not provide this information, you will not be able to create your account to use our services.

Your Phonebook Contacts

When you use KloudTalk Mobile App, we collect and store information about your contact in Phone book based on your permission. If you provide us the contact access permission, we can show you other users of KloudTalk from your phonebook with whom you can do free calling. In order to identify common app users, we shall upload your contacts to the server.

Your Messages

In order to provide you KloudTalk services, we do not retain your messages. We do not store your messages on our server for added safety. Your phone messages are saved on your devices.

After your messages are sent, these get deleted from the servers. However, in certain situation, we may store your messages during the delivery process:

  • Undelivered Messages. When a message does not get delivered right away (for instance, if the recipient is offline), we retain the message in encrypted form on our servers for a period of 30 days. If the message remains undelivered after 30 days, we delete it.
  • Media Forwarding. When a user forwards a message that has media within, that media gets temporarily stored on our servers in encrypted form as this helps in more efficient delivery of additional forwards.

Our services are end-to-end encrypted. By this, we mean that your messages are encrypted to protect against us and third parties from reading them.

Your Connections. Using the Contact Upload feature, you can provide us, if allowable by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified by us. You can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information. You can name your groups along with profile picture and description.

Status Information. You may share your status with us if you choose to include one on your account. Learn how to use status on Android, iPhone

Customer Support and Other Communications. For customer support queries and other communication, you may share information related to your usage of our Services, along with copies of your messages, any other information that you consider helpful, and your contact information, such as an email address, with us. For instance, you may send us an email with information relating to app performance or other related issues.

What we do with the collected information?

The collected information serves the following purpose:

  • To inform customers regarding any new updation in our product features

Do we keep the information confidential?

Yes, we maintain the confidentiality of all information collected by us. We never share any information of service providers or end customers with any third-party organization.

Do we re-use or sell collected data?

No we never re-use any data that has been collected. We do not resell any of our database.

Automatically Collected Information

Usage And Log Information. We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services (including when you interact with a business), and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our messaging, calling, Status, groups (including group name, group picture, group description), payments or business features; profile photo, "about" information; whether you are online, when you last used our Services (your "last seen"); and when you last updated your "about" information.

Device And Connection Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers (including identifiers unique to Meta Company Products associated with the same device or account).

Location Information. We collect and use precise location information from your device with your permission when you choose to use location-related features, like when you decide to share your location with your contacts or view locations nearby or locations others have shared with you. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.

Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize them. For example, we use cookies to provide our Services for web and desktop and other web-based services. We may also use cookies to understand which of our Help Center articles are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, like your language preferences, to provide a safer experience, and otherwise to customize our Services for you.

GDPR compliance and Terms of Service

Personal Data according to GDPR: Any data which can be used to identify an individual as personal data. It includes things like genetic, mental, cultural, economic or social information. Also includes name, photo, email address, bank details, post on social networking websites, medical information or a computer IP address.

GDPR requires all organizations collecting personal data to be clear and affirmative consent to process that data. Organisations need to ensure that they use simple language when asking for consent to collect personal data. They need to be clear about the information will be used and also understand that inactivity or silence from the user is not consent. Cookie Policy According to GDPR: When cookies can identify an individual via their device, it is considered as personal data. According to Recital 26, any data that can be used to identify an individual either directly or indirectly is personal data. Organisations will need to either stop collecting the offending cookies or find a lawful ground to collect and process that data

KloudTalk GDPR compliance

We at KloudTalk have adopted a new standard for personal data laws with General Data Protection Regulation (GDPR). We realize the importance & need of personal data protection and take our users’ privacy very seriously. In order to maintain this, we handle every information provided to us by our users with utmost care.

As an organization, we are committed to maintaining the security and confidentiality while processing our users’ personal information. We, herby are happy to state that we have adopted all necessary measures to become a GDPR Compliant organization. We collect users’ data such as email address, phone number, and preferences when they perform activities on our website such as installing a software or creating an account.

We get some of the data by recording how and when users interact with our services. In order to provide the best experience with our service, we collect certain personal information of users. For the same reasons, we may share some data with our trusted partners, who are associated with us. We only share information with partners, who are complete GDPR compliant.

Here, we want to mention that the data that we share with our partners do not contain information which identifies them personally. We believe that your personal information that you provide on our website is within the scope of “personal data” as claimed by the General Data Protection Regulation. As it is utmost necessary to process that data to provide you better services, we require your permission for all such actions. In KloudTalk, we adopt all necessary measures to protect the personal data of our users. Our firm security policies prevent unauthorized access of user’s personal data by any 3rd party.

We assure you the right to:

  • Access your personal data only that you have shared with us
  • Request correction, deletion or processing restrictions of your personal data
  • Object to the processing of your personal data

We preserve your personal data for the mentioned purpose it’s collected and can be removed from our database upon receiving a written request from you, once you stop using our services.

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