Privacy Policy

We at KloudTalk respect your desire to protect your personal information. We deeply care about your privacy, and your online safety is a significant part of our essential mission. It is of utmost importance that you read this Privacy Policy thoroughly. The policy states how we obtain, gather and use your information. The policy may be amended as and when required. Each time you use the service, you acknowledge, agree and affirm to our usage and disclosure of the information.

Collection of Data

We at KloudTalk care about protecting your personal information and keeping it safe. We only ask for your personal information when you register for a product, request a service, place an order or engage in some activities on our website. We require your information just to understand your needs and provide you with a better service.

You will be asked for your personal information in the following cases:

  • If you purchase a package then also you will be asked to provide us with your personal information to make the transaction process easy.
  • If you take a Free Trial of product
  • If you call us or chat with us to clear your queries then the support team will ask you to provide certain details such as name, phone number, etc. to make it convenient and solve your problem at the earliest.

However, it will be your personal decision whether you want to share your personal information with us or not.

But do note that if you do not provide us with your complete details then you may not be able to complete the registration process. This copy of the names and phone numbers in the address book is stored on a live database which does not have a backup. If the customer deletes the address book from our servers, it will be deleted at once and on a permanent basis.

How is the information used by us?

On installation of KloudTalk, the customer will be prompted to provide their personal details such as name, phone numbers, email id, etc. that will be stored in our server and will allow you to purchase and download products and obtain access to services. We will also use this information to provide you with a better, adequate and fast support over phone/ email, etc.

Payments

KloudTalk makes the use of the services of the third parties to customer’s payments and these parties take appropriate measures to protect your personal data and traffic data and to comply with relevant laws.

Security

We take every possible precaution to protect personal information from misuse, loss, alteration, destruction or unauthorized access. While making online transactions, do not worry about the safety of your credit card information as it will pass through a secure payment gateway.

Changes to Policy

KloudTalk reserves the right to modify or update this policy at any time with or without any prior notice. We give surety to our customers that we will not use any personal information in a way that is different than the ones described in this policy.

Users of this product will be notified of the changes. It is therefore recommended that while using KloudTalk, you can check our privacy policy regularly to ensure your consent to our service.

Cookies

KloudTalk uses cookies to automatically collect information about you when you visit www.kloudtalk.com (such as the type of the internet browser and operating system you are using). Cookies are a tiny piece of information that your web browser stores on your PC when you visit a website. Our cookies identify your computer to us and allow us to personalize your experience with our website in terms of offering you with customized offers etc. Information collected from these cookies may be used for the purposes.

Cookies are automatically accepted by most browsers and you have the choice to disable the same by changing the settings of your browser. However, on disabling cookies, you may not avail all services offered from our website.

GDPR compliance and Terms of Service

Personal Data according to GDPR: Any data which can be used to identify an individual as personal data. It includes things like genetic, mental, cultural, economic or social information. Also includes name, photo, email address, bank details, post on social networking websites, medical information or a computer IP address.

GDPR requires all organizations collecting personal data to be clear and affirmative consent to process that data. Organisations need to ensure that they use simple language when asking for consent to collect personal data. They need to be clear about the information will be used and also understand that inactivity or silence from the user is not consent. Cookie Policy According to GDPR: When cookies can identify an individual via their device, it is considered as personal data. According to Recital 26, any data that can be used to identify an individual either directly or indirectly is personal data. Organisations will need to either stop collecting the offending cookies or find a lawful ground to collect and process that data

KloudTalk GDPR compliance

We at KloudTalk have adopted a new standard for personal data laws with General Data Protection Regulation (GDPR). We realize the importance & need of personal data protection and take our users’ privacy very seriously. In order to maintain this, we handle every information provided to us by our users with utmost care.

As an organization, we are committed to maintaining the security and confidentiality while processing our users’ personal information. We, herby are happy to state that we have adopted all necessary measures to become a GDPR Compliant organization. We collect users’ data such as email address, phone number, and preferences when they perform activities on our website such as installing a software or creating an account.

We get some of the data by recording how and when users interact with our services. In order to provide the best experience with our service, we collect certain personal information of users. For the same reasons, we may share some data with our trusted partners, who are associated with us. We only share information with partners, who are complete GDPR compliant.

Here, we want to mention that the data that we share with our partners do not contain information which identifies them personally. We believe that your personal information that you provide on our website www.kloudtalk.com is within the scope of “personal data” as claimed by the General Data Protection Regulation. As it is utmost necessary to process that data to provide you better services, we require your permission for all such actions. In KloudTalk, we adopt all necessary measures to protect the personal data of our users. Our firm security policies prevent unauthorized access of user’s personal data by any 3rd party. We assure you the right to:

  • Access your personal data only that you have shared with us
  • Request correction, deletion or processing restrictions of your personal data
  • Object to the processing of your personal data

We preserve your personal data for the mentioned purpose it’s collected and can be removed from our database upon receiving a written request from you, once you stop using our services.

Copyright © 2020 KLOUDTALK. All Rights Reserved.