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Virtual assistant

How Virtual Assistants on Cloud Phone Systems are Changing the Communication Game?

As the world becomes more digitized, businesses are increasingly relying on technology to streamline their operations and enhance their productivity. One of the latest technological advancements in this regard is virtual assistants or virtual attendants integrated into cloud phone systems. Now let us delve deeper into the concept of virtual assistants and how they are […]

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Automated-IVR-System

Automated IVR System: Reliable Call Center Software Solution

Automation has already taken the world by storm owing to its various benefits like higher productivity and availability, increased performance and reduced operating costs. Automated IVR System i.e. Interactive Voice Response System is one such tool that streamlines workflows and is extremely useful for call center agents and supervisors. How is Automation Important for Call […]

IVR system

How Can IVR System Solve Business Challenges?

IVRs need no introduction. We have covered a lot about the functioning of Interactive Voice Response in business phone systems in our previous blogs. Today, we are going to highlight some of the major challenges faced by businesses around the globe and how IVR system provide solution to those challenges. Phone calls are like life-lines […]

Everything You Need to Know About Hosted IVR System

Everything You Need to Know About Hosted IVR System

We know that “a happy customer is the greatest advertisement”. Today, businesses keep a customer-centric approach. It is a major factor that determine their success amidst the changing business landscape and cut-throat competition. The emerging IVR i.e. interactive voice response technology proves as a boon. How? An IVR, which is also known as Auto Attendant, is basically […]

Auto-attendant

Auto Attendant: Why Your Business Phone System Needs It?

Called a business and addressed by an automated answering service? Sound familiar? Undoubtedly, you must have encountered an auto attendant a number of times. So what exactly is an auto-attendant? Why do businesses use it? What benefits does it offer to businesses? Let’s discuss. What is an Auto-attendant? Also known as IVR i.e. Interactive Voice […]

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