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Phone Number for Business

How to Get A Phone Number for Business?

Starting a small business? Or planning to expand your current one? At times, it can be overwhelming to get a phone number for business. Gone are the days when businesses were dependent on one type of traditional landline telephone system. The internet and mobile revolution have brought numerous options offering better functionality, and greater customization, […]

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Why is Direct Inward Dialing (DID) Important For Your Business?

Streamlining communication and collaboration is an important business aspect and there are several ways to achieve it. Having a DID number is one popular and easy way about which we are going to learn through this post. What is Direct Inward Dialing (DID)? In DID, a telephone service provider connects a block of phone numbers […]

Contact Center as a Service (CCaaS)

The Ultimate Guide to Contact Center as a Service (CCaaS)

Today, customer service is one of the most imperative considerations for any business. No matter which business you deal in, you will not be able to engage your audience if you don’t offer valuable experiences to your customers. This is where the role of the contact center comes into the picture. A contact center is […]

call queuing

What is Call Queuing and How Does it Work?

Customer service experience is considered one of the most important factors during a buyer’s purchasing journey. According to Gartner, “If customers have effortless customer service interactions, they are 94% more likely to repurchase the product or service and there’s an 88% probability of an increase in spending.” Call Queuing is one popular technique among the […]

Virtual call center

How to Start a Virtual Call Center?

The growing trend of remote working has led many businesses around the world to take the leverage that comes with starting a virtual call center business. It’s a great way to offer customer support services without investing much in overhead expenses. According to Grand View Research, “The global call center software market is expected to […]

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