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After call Work in contact centers is the time that supports agents spend to complete the tasks related to customer calls after the call has ended. Typically, ACW includes tasks such as updating the customer database, initiating follow-up calls, etc. According to the International Finance Corporation, it takes an agent about 6 minutes to wrap […]
The emergence of cloud technology has revolutionized how businesses worldwide operate, especially when it comes to communication and collaboration. It would be completely appropriate to say that cloud telephony has been a game changer for businesses seeking to enable remote work capabilities. Back in 1994, remote workers made up ‘near-zero’ of the global workforce. However […]
A phone system is the central component of every business. With the advancements in technology, more and more businesses are moving towards the cloud leaving behind those traditional on-premise telephone systems. Hosted Telephony or Hosted Phone Systems are breaking new ground in the business phone system landscape. As per insights, the hosted PBX market size […]
The saying, “Communication is your ticket to success if you pay attention and learn to do it effectively.” is entirely accurate for modern-day businesses. The way a business communicates not only reflects its standard but also helps in building its reputation in the market and attracting new prospects. Without proper communication, a company or its […]
Businesses around the world belong to different industry verticals but the ultimate goal of every business is to grow and increase revenue. To achieve this goal, there are endless tools available in the market but very few of them are actually effective. One such tool is Website Callback Service which is getting quite popular these […]