OVERVIEW

Text to Speech IVR is basically the artificial production of human speech on IVR. The text-to-speech (TTS) system converts normal language text into speech. With our text to speech feature, you can create audio to use in no time. At times it’s not practical to hire a professional voice artist for recording all the voice messages for your IVR call menus or on-hold prompts. So, our text to speech feature enables you to simply input any text script which is then instantly converted into high quality audio for use in IVR. You can say whatever you want and whenever you need —without having to hire, brief or record voice talent.

You can enhance any customer self-service text to high-quality audio tailored for your brand IVR. It’s suitable for all businesses of any size & complexity.

BENEFITS

Multilingual support

One can choose from multiple languages available for text to speech IVR. The choice of varied options caters global audience, thereby enhancing customer experience with your brand.

Optimized text processing

Text to Speech IVR gives text processing speed that is faster & quicker. It helps in getting your text script ready to use quickly.

Automated Voice

An automated voice offers a better flow & sound to the IVR. Its clearer & crisper with perfect vocal modulation required for better enunciation of your text.

Better Pronunciation

It has better pronunciation capabilities. It can pronounce challenging words better than most humans which makes customer understanding & engagement much easier.

High Quality of Self Service

Text to speech IVR will help you deliver high-quality & intelligent self-service with enhanced customer experience. It minimizes operational cost by increasing automation while providing personalised customer interactions.

Consistent Brand Image

With the use of a single text to speech voice, consistent brand image can be guaranteed across multiple contact points. Customers can connect with brand through IVR audio, creating brand recognition along with better connectivity & faster communication.

HOW IT WORKS

Text to Speech IVR gives you the option to choose from 13 voice languages including French, Spanish, German, Bengali, English and more. Your greetings and voice prompts, all the way through to your promotional & out of hours messaging, you can use this feature to bring your text to life & increase engagement with your callers on the phone.

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