An IVR is a telephony menu system that allows routing of callers to appropriate agents within the team. Multi-Level IVR offers an important feature for those who have multiple departments in their business. It provides callers with the opportunity to self-serve themselves & connect with correct agents or departments, all on their own.
There are multiple ways to integrate Multi-Level IVR into your business. It allows for customized welcome greetings, menu options, & multiple levels within. A more personalized experience for the customers, when they call on the business number, would be more delightful. It not only adds to brand recognition but also, helps in call distribution.
Stay available around the clock for your customers. Multi-Level IVR system can operate without any interruptions to provide information to callers so that, you never miss any business opportunity. It segregates callers & routes their calls to the most appropriate department, thereby optimizing the performance of each call.
A customized IVR of your brand will help in brand recognition among your callers. Greeting your callers with a professional voice pitches your brand as professional & genuine, & help clients recognize your brand.
Make it easy for callers to communicate by helping them choose from multiple languages. The prompts on Multi-Level IVR system will give callers a personalized experience, therefore pitching your brand as someone who delivers superior customer experience.
Direct customer calls to right departments & agents. An IVR system allows you to prioritize calls based on callers’ value. It routes the call to the specialist who is most qualified to address the issues of the caller. Therefore, you never lose customers due to call waiting.
IVR can answer frequently asked questions & can provide commonly requested information-- such as directions, hours of operation, outstanding bill etc. that doesn't require any critical thinking. It collects information from callers and solves their problems with prompt answers
Multi-Level IVR system can handle large volume of calls at the same time, thereby eliminating wait time by responding to a caller immediately. With optimized & personalized calls, you will have a higher customer satisfaction rate.