Agent is Offline

Agents will receive on web if they are online but they
can be online during working hours only. So for rest of the day agents are offline and cannot receive calls from the customers

Receive web calls on Mobile or Landline

With kloudtalk, your agents can receive calls on their mobile or landline numbers during the time they are offline. They can set their working hours and the call routing will be done intelligently to their dashboard or Mobile/Landline based on the office hours setup by them

Add route based on working timing of agent

Add route based on working timing and location of agent
Your global workforce works 24×7, so routing calls to agents at different locations at different time has always been a major concern for the operation teams. Not any more, with Kloudtalk you can setup intelligent rule based routing of calls with a click of a button and make the whole experience very smooth for yourself


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