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Automation has already taken the world by storm owing to its various benefits like higher productivity and availability, increased performance and reduced operating costs. Automated IVR System i.e. Interactive Voice Response System is one such tool that streamlines workflows and is extremely useful for call center agents and supervisors. How is Automation Important for Call […]
Almost every day we hear about a new technology introduced in the market and how some businesses hit the jackpot using one of those technologies. Text-to-Speech Service is one such technology which is creating a buzz these days due to the immense benefits it offers to businesses. In the year 2020, the text-to-speech market was […]
Productivity and profitability go hand in hand which is why measurement of productivity has always been a critical element for call center owners around the world. There are several parameters that contribute towards the productivity of a call center on a whole which we are going to discuss in this blog. But before we do […]
Integrating Voicemail to your business cloud phone system is one of the most effective ways to stop losing customers when your business is not operating or you are unavailable to take calls. A voicemail service lets customers leave their messages in the form of audio which can be accessed and heard by the business agents […]
Are you planning to switch to another cloud call center solution or finding one for the very first time? No matter which case is yours, it is highly important that you choose the best solution as it will have a significant impact on the growth and performance of your call center. Once you start your […]
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